I got a call on my cell phone at noon today as I was meeting a friend for lunch downtown. I let it roll into my answering machine once I determined that it was Group Health because I thought, "I bet they are cancelling my appointment." Sure enough that was the message on my phone. Apparently they had a power outage that caused them to cancel ALL outpatient visits today. No rescheduling at at all.
I contacted my daughter and told her to handle it for me. She called and the rescheduled appointment is set for tomorrow at 3. No sense of urgency here. No sense of real care. They used to call Boeing the "Lazy B Ranch." I've also heard Group Health referred to unflatteringly as "Group Death." I used to protest about that. Now, maybe, not so much.